SHIPPING & RETURNS
SHIPPING POLICY
At Merzerker Doors, we understand that every custom-made door and handcrafted product represents an important investment in your home. That is why we offer free nationwide shipping directly to your doorstep, providing a dependable and convenient delivery experience from our workshop to your property.
Our products are carefully inspected, securely protected, and professionally prepared for transportation before leaving our facility. With our large fleet of delivery trucks, we personally manage the delivery process to help ensure that every order is handled with the attention and care it deserves.
Our experienced drivers are trained to transport custom wood doors, carpentry, and other handcrafted products safely. They understand the special handling requirements of these valuable pieces and work carefully to ensure that your order arrives within the coordinated delivery period and in excellent physical condition.
Before delivery, our team will contact you to confirm the destination, review access requirements, and coordinate a convenient delivery time. Upon arrival, the product will be presented for inspection so its condition can be confirmed.
From the moment your order leaves our workshop until it reaches your home, our team remains committed to responsible handling, clear communication, reliable service, and customer satisfaction. You can trust Merzerker Doors to deliver your handcrafted product safely and professionally—directly to your doorstep.
RETURN & EXCHANGE POLICY
At Merzerker Doors, customer satisfaction is important to us. Our Return and Exchange Policy provides clear guidance in the event that you change your mind, are dissatisfied with a purchase, receive a damaged item, or experience a factory defect.
Returns and Exchanges
Eligible merchandise may be returned or exchanged within 30 calendar days of the original delivery date. To qualify, the product must be unused, undamaged, complete, and in its original condition and packaging. Proof of purchase is required.
We reserve the right to inspect all returned merchandise before approving a refund or exchange. Products that show signs of use, improper handling, unauthorized modification, accidental damage, or missing components will not be accepted. Returns requested more than 30 days after delivery are not eligible.
Shipping and handling charges, when applicable, are nonrefundable unless the product was confirmed to have a factory defect or the wrong item was delivered.
Damaged Products
Please inspect your order immediately upon delivery. If the merchandise arrives damaged, notify our customer service team as soon as possible and provide your order number, photographs of the product, packaging, and visible damage.
Products damaged after delivery through misuse, accidents, improper operation, incorrect installation, neglect, unauthorized repairs, or normal wear are not eligible for a refund. Repair service may be available when the product is covered by an eligible protection plan. Repair costs may apply when no protection plan is active.
Factory-Defective Products
If a tool or product is confirmed to have a manufacturing defect, we will provide an appropriate solution at no additional product cost. Depending on the circumstances, this may include:
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Repairing the defective product
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Replacing it with the same or a comparable product
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Issuing a refund to the original payment method
The product must be inspected and verified as factory defective before a replacement or refund is approved. Damage caused by misuse, accidents, improper installation, unauthorized alterations, or normal wear is not considered a factory defect.
Lifetime Protection Plan
For additional peace of mind, we offer an optional Lifetime Protection Plan for $24.99. This plan may provide repair assistance for qualifying damage, subject to the plan’s coverage terms, limitations, and exclusions.
The protection plan must be purchased before the damage occurs. It cannot be added retroactively to cover an already damaged product. Customers should review the complete protection plan terms before purchasing.
How to Request a Return, Exchange, or Repair
Before returning any merchandise, please contact our customer service team to request authorization and receive return instructions. Unauthorized returns may be refused.
Please provide:
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Your name and contact information
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Order number and proof of purchase
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Product name or model number
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Reason for the request
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Photographs or videos when damage or a defect is reported
Approved refunds will be issued to the original payment method after the returned product has been received and inspected. Processing times may vary depending on the financial institution.
Our Commitment
Our products are manufactured from strong, high-quality American materials and are designed for dependable performance. We stand behind our workmanship and are committed to handling every eligible return, exchange, repair, and factory-defect claim fairly, professionally, and transparently.